Mortgage-Backed Securities Contact Information

Beginning July 22, 2019, FannieMae.com webpages will move from HTTP to HTTPS. This transition is necessary to improve site security and performance. We recommend that users update their bookmarks and systems with the new URLs as soon as they are activated on July 22nd. Please note, users will automatically be redirected to the new secure URLs if they access old links.

For questions, please contact Fannie Mae's Investor Help Line at 1-800-232-6643 or by e-mail.

Fannie Mae's Fixed-Income Investor Marketing team provides a direct line to firsthand information about Fannie Mae securities and their ability to fit a wide range of investment strategies.

Email
E-mail Fannie Mae's Fixed-Income Marketing department. Fannie Mae representatives will respond promptly to any investor inquiry during Fannie Mae business hours.

Helpline
The Fannie Mae Fixed-Income Investor Helpline is staffed from 8:30 a.m. to 5:30 p.m., ET, every business day.

  • The Helpline can be used to answer non-routine questions about Fannie Mae securities, disclosure documents, and to request other materials on Fannie Mae mortgage securities.
  • PoolTalk is available to answer your routine Fannie Mae MBS questions, such as current factors, interest rates, margins, and more.

Investors can reach the Helpline by dialing 800-2FANNIE (800-232-6643).

PoolTalk
Investors in Fannie Mae single-family securities have 24-hour-a-day fingertip access to the pool information they need to evaluate their investments. PoolTalk® is Fannie Mae's easy-to-use information tool. Investors have access to Fannie Mae MBS data on current and historical pool factors, pool types, CUSIP numbers, issue and maturity dates, pass-through rates, original and updated weighted-average coupons (WACs), and weighted-average maturities (WAMs).

PoolTalk also provides a variety of frequently requested information on Adjustable-Rate Mortgage (ARM) Fannie Mae MBS, such as projected accrual rates for the current month, margins, updated life caps and floors, accrual reset dates, subtype, and historical information.

You have the option to search for information on a security by one of the following ways:

  • CUSIP number,
  • MBS pool number, or
  • REMIC or SMBS trust number and class name.

DUS Disclose
Investors in Fannie Mae's multifamily securities should refer to DUS Disclose® for detailed disclosures on the composition and performance of Fannie Mae's multifamily securities.

Prospectus Availability
Most Prospectuses and related disclosure documents are available online by visiting the Single-Family, Multifamily, or Structured Transactions pages. Single-family prospectus supplements are also available through PoolTalk. Multifamily MBS prospectus supplements are available through DUS Disclose. Otherwise to request a Prospectus, a deal-specific prospectus supplement, a final data statement or other related documents, or to order other Fannie Mae publications, call 800-2FANNIE (800-232-6643).

 

Page Last Revised: 7/15/19